Privacy Policy

At Avexus Group, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws. It applies to all individuals who interact with our services, website (www.avexus.co.uk), or contact us directly.

By using our services or providing us with your personal data, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us using the details provided in Section 10.

Avexus Group is a [insert brief description of your business, e.g., "consulting firm specialising in technology solutions"] based in the United Kingdom. We are the data controller responsible for the processing of your personal data.

Registered Address:
[Insert company address]
Company Registration Number: [Insert number]
Data Protection Officer: [Insert name or "See Section 10"]

We may collect and process the following types of personal data:

• Identity and Contact Data: Name, email address, phone number, postal address, and job title.
• Transactional Data: Details about payments, orders, or services you have purchased from us.
• Technical Data: IP address, browser type, operating system, and usage data collected via cookies when you visit our website.
• Marketing and Communications Data: Your preferences for receiving marketing materials and how you interact with our communications.
• Profile Data: Information you provide when completing forms, surveys, or interacting with us (e.g., feedback or enquiries).

We do not collect special categories of personal data (e.g., health data, religious beliefs) unless it is necessary for a specific service and you have provided explicit consent.

We collect personal data in the following ways:

• Directly from You: When you fill out forms, contact us via email or phone, sign up for newsletters, or engage with our services.
• Automatically: Through cookies and similar technologies when you visit our website (see our Cookie Policy for more details).
• From Third Parties: From business partners, analytics providers, or publicly available sources (e.g., Companies House) where lawful to do so.

We will only use your personal data when we have a lawful basis to do so. The purposes and legal bases for processing are:

Purpose Lawful Basis To provide and manage our servicesPerformance of a contractTo process paymentsPerformance of a contractTo respond to enquiriesLegitimate interestsTo send marketing communicationsConsent (where required)To improve our website and servicesLegitimate interestsTo comply with legal obligationsLegal obligation 

We will not use your data for purposes incompatible with those listed above without notifying you and, where necessary, obtaining your consent.

We may share your personal data with:

• Service Providers: Third parties who assist us in delivering services (e.g., IT support, payment processors) under strict data protection agreements.
• Professional Advisors: Lawyers, accountants, or auditors when necessary.
• Regulatory Authorities: When required by law (e.g., HMRC or the Information Commissioner’s Office).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new owner, subject to appropriate safeguards.

We do not sell your personal data to third parties.

If we transfer your personal data outside the UK, we will ensure it is protected to the same standard as required under UK law. This may involve:

• Transferring data to countries deemed "adequate" by the UK Government.
• Using Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner’s Office (ICO).

We implement appropriate technical and organisational measures to safeguard your personal data, including:

• Encryption of sensitive information.
• Regular security assessments and updates.
• Access controls to limit who can view your data.
• Staff training on data protection.

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. For example:

• Customer data: [Insert retention period, e.g., 6 years after the end of our relationship for tax purposes].
• Marketing data: Until you unsubscribe or withdraw consent.
• Website analytics: [Insert period, e.g., 12 months].

Once no longer needed, your data will be securely deleted or anonymised.

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (the "right to be forgotten") in certain circumstances.
• Restriction: Ask us to limit how we use your data.
• Portability: Obtain your data in a machine-readable format.
• Object: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, contact us using the details in Section 10. We will respond within one month unless your request is complex. There is no fee unless your request is manifestly unfounded or excessive.

If you are unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Helpline: 0303 123 1113

For questions, requests, or complaints about this Privacy Policy or your personal data, please contact our Data Protection Officer:

Email: [Insert email, e.g., privacy@avexus.co.uk]
Phone: [Insert phone number]
Address: [Insert postal address]

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the updated "Last Updated" date. If changes are significant, we will notify you directly where appropriate.